Terms of Service

1. Acceptance of Terms

By accessing our website, booking appointments, or using any services provided by Dr. Y Physio, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

2.1 In-Clinic Services

• Comprehensive physiotherapy assessments and treatments
• Manual therapy and exercise prescription
• Use of advanced physiotherapy equipment
• Follow-up care and progress monitoring

2.2 Home Visit Services

• Physiotherapy consultations at your residence
• Portable equipment-based treatments
• Home exercise program development
• Family education and caregiver training

2.3 Online Consultations (Tele-Physiotherapy)

• Video-based physiotherapy consultations
• Exercise instruction and demonstration
• Progress monitoring and plan adjustments
• Educational guidance and wellness advice

3. Patient Responsibilities

3.1 General Responsibilities

• Provide accurate and complete medical history
• Follow prescribed treatment plans and exercise programs
• Attend scheduled appointments or provide adequate notice for cancellations
• Pay fees according to agreed terms
• Inform us of any changes in your condition or concerns

3.2 For Online Consultations

• Ensure stable internet connection and appropriate device
• Provide a safe, private space for the consultation
• Have adequate lighting and space for movement assessment
• Follow technology setup instructions provided

4. Appointment Policies

4.1 Scheduling

• Appointments can be booked via phone, WhatsApp, website, or in person
• Same-day appointments subject to availability
• Online consultations may be available outside regular clinic hours

4.2 Cancellation and Rescheduling

• Minimum 3 hours notice required for cancellations
• Late cancellations (less than 3 hours) may incur a fee
• No-shows will be charged the full session fee
• Emergency situations will be considered on a case-by-case basis

5. Payment Terms

5.1 Fees and Pricing

• Session fees are due at the time of service
• Pricing may vary based on service type and location
• Package deals and discounts may be available
• International consultations priced separately

5.2 Payment Methods

• Cash, credit/debit cards, UPI, and digital wallets accepted
• International payments via PayPal or Stripe
• Insurance billing available for eligible services

5.3 Refund Policy

• Refunds considered for unsatisfactory first consultations
• Technical issues during online sessions may qualify for refunds
• Refund requests must be made within 48 hours of service
• Package deals have separate refund terms

6. Medical Disclaimers and Limitations

6.1 Scope of Practice

• Our services are limited to physiotherapy and rehabilitation
• We do not diagnose medical conditions or prescribe medications
• Referrals to physicians may be recommended when appropriate

6.2 Emergency Situations

• Our services are not appropriate for medical emergencies
• For urgent medical needs, contact emergency services immediately
• We may discontinue treatment if emergency care is needed

6.3 Treatment Outcomes

• Results may vary based on individual factors
• We do not guarantee specific outcomes or recovery timelines
• Patient compliance significantly affects treatment success

7. International Patients (Tele-Physiotherapy)

7.1 Licensing and Jurisdiction

• Our physiotherapists are licensed to practice in India
• Services provided under Indian healthcare regulations
• Not a substitute for local medical care in your country
• Patients responsible for compliance with local healthcare laws

7.2 Limitations

• Remote assessment has inherent limitations
• May not be suitable for all conditions or patients
• Local medical evaluation may be recommended

8. Technology and Platform Use

8.1 Website Use

• Use our website and services for lawful purposes only
• Do not attempt to gain unauthorized access to our systems
• Report any technical issues or security concerns immediately

8.2 Online Consultation Platform

• Use secure, private internet connections
• Do not record sessions without explicit consent
• Ensure privacy during consultations

9. Intellectual Property

• All content on our website is owned by Dr. Y Physio
• Exercise programs and treatment plans are for personal use only
• Do not reproduce or distribute our content without permission
• Patient testimonials and photos used with explicit consent

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the amount paid for services
• We are not responsible for third-party platform failures
• Patients assume responsibility for following treatment recommendations

11. Professional Standards

• All services provided according to professional physiotherapy standards
• Continuing education and certification maintenance
• Adherence to Indian Association of Physiotherapists guidelines
• Regular quality assurance and peer review

12. Termination

Either party may terminate the therapeutic relationship:

• With reasonable notice (except in emergencies)
• We may terminate for non-compliance with treatment plans
• Patients may seek care elsewhere at any time
• Proper transition of care will be facilitated when requested

13. Governing Law and Disputes

• These terms are governed by the laws of India
• Disputes will be resolved through arbitration in Noida, UP
• Indian courts have exclusive jurisdiction
• International patients agree to Indian jurisdiction for disputes

14. Contact Information

For questions about these Terms of Service, please contact us:

Important: These terms constitute a legal agreement. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you have questions about any provision, please contact us before using our services.